New Poster
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8 Messages
Is there still no way to split the 2.4 and 5ghz bands?
I've tried going into the gateway and disabling the 5.0 one but then all my internet disappears and I cannot find the 2.4 anywhere on any of my devices... I've been trying to connect my smart lights for about 4 hours now and just finding out that the main reason why I'm being blocked from connecting them is an Xfinity error and not something I was doing wrong is extremely infuriating and I just hope we can figure out a fix before I have to start researching my own modem and ditching the corporations always tryin to fix things that aren't broken.
XfinityAmandaB
Official Employee
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2K Messages
4 months ago
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MisterEd51
Problem Solver
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729 Messages
3 months ago
The default is for all the bands to share the same SSID. However, in the Xfinity app on your phone you can select to split bands. This allow to give a different SSIDs for each band. That way you can select which band your devices connect to.
This is how I have done it with my Xfinity XB8 Gateway. Note this router has 3 bands 2.4, 5, and 6 GHz.
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user_k0rwxh
1 Message
20 days ago
It appears you cannot separate or access the 2.4GHz wifi band if you have pods in use and your router, such as mine, has the advanced settings hidden. So, the choice seems to be to either trash all the third-party devices that need the 2.4GHz band (for good reason by the way) or get a new internet provider with more flexible equipment. Is that correct?
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zandor60657
Contributor
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204 Messages
17 days ago
One thing you can do about this is get a cheap 2.4GHz access point, range extender or router that supports an access point mode and set it up as a separate additional 2.4GHz network with a different SSID. Easiest way is to hardwire it to the Comcast gateway, so get one with an ethernet port. Wiring it to a pod should also work.
Alternatively if you have the technical chops for it and don't mind spending some money you can switch to prosumer or business class gear. Consumer stuff generally just gives you two SSIDs (aka WiFi network names) - one for your main network and one for a guest network. The more complicated stuff can do a lot more. Like my access points support 8 SSIDs per band, so I can have a 2.4GHz only, one for my computers, a guest network, a network for gizmos (phones, streaming devices, thermostat, etc.), another one for my work laptop & phone, etc. It also supports VLANs and my router does too, so my work stuff can't see anything else on my network. I configured the router's firewall to block it. Of course the catch is that setting up this sort of gear is far more complicated.
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