Visitor
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4 Messages
Is there a routing failure?
Seeing all kinds of packet loss to specific portions of the Internet. It's either a line problem, routing problem, or my modem needs to be replaced. Support hasn't been any help. I've reworked/replaced the network devices in the home that could be responsible, but no dice.
Is Comcast ok?
XfinityPeterH
Official Employee
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1.8K Messages
1 year ago
@user_b86c6a Thanks for your post. We are happy to take a look at your account and work with you towards a resolution. Please feel free to send us your full name and address in a direct message:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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