Is the Cable to New Build House Set Up Correctly?

Hi Richard!

Thank you for your reply. Does this look right, though? All other houses in the neighborhood are the same way, except some just have the blue cable that is not terminated at all hanging out of the siding on the house. Should this be secured in some way and/or what is this used for? Is a box usually installed here by the homeowner for equipment? Seems a little strange to me and I don't understand why it was done this way. Sorry but I don't understand your statement "meaning the technician hardwired your internet connection to your device using an Ethernet cable." I can post a photo of where this cable goes on the inside if that will help. There is no device at the other end though, just a jack in the wall. 

Thanks

No worries @user_cwxql2!  Thank you again for sharing that image with us.  Upon reviewing it, I can see that the situation is indeed concerning.  Please rest assured that we will address this promptly.  We understand your concern and want to make this right.  Our team will immediately submit a request to have this resolved for you.  We are committed to providing a swift and efficient solution, and we will keep you updated throughout the process.  So that we can get started, please feel free to shoot us a private message with your details. 

To send a "direct message" / "private message" message to Xfinity Support:

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 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

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Hello Armand,

When I follow the directions above, the pencil and paper icon is grayed out, so I can't send a DM???!!!!

Thanks

Hello user_cwxql2 To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it