Problem Solver
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264 Messages
Is residential speed plan increase done remotely or does it require a technician visiting the residence?
Now that I have the Arris G54 gateway activated, setup, and working to take advantage of the faster 100mbs upload speed offered in my service area, I have started thinking about possibly changing my plan to a faster download speed. I am currently on the 500mbs download plan and am looking at maybe the 800mbs or the 1 gig download plan. This would be residential not business.
The question I have about this is if I do increase my speed to either of the faster download plans, is that something Xfinity can do remotely or does it require a service technician coming out to the residence and making a change out at the pole where the coaxial cable from the house connects to the Xfinity connection on their cable?
XfinityJanelle
Official Employee
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1.2K Messages
4 months ago
Hi @user_67e981! Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the next generation upgrades. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
(edited)
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EG
Expert
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106.9K Messages
4 months ago
@XfinityJanelle
Would you please answer the poster's question here on the open forums so that other readers may learn ? Thank you.
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