Visitor
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2 Messages
Is My Signal OK?
All of My connections are on WiFi. I have to renew my laptop connection to WiFi at least daily and I am experiencing regular drop outs on my VPN since I have tarted my service with Xfinity. I have tried both 2 Gig and 5 Gig connections. I have moved my router and modem for a better WiFi signal. I have no splitters in line with my modem. I have installed a cooling fan to cool my router (TP Link AX3000 WiFi 6). I have cleaned the cache on the VPN and re-booted everything numerous times. No channel interference with my router. Xfinity wiring from the ground box-pedestal was unused for over two years. My Netgear CM100V2 modem is experiencing sync timing and ranging errors. I am learning as I go but the modem errors seem to me to be concerning. I appreciate any help or further advise with this matter as I am exploring new territory for me.
Here are readings from my modem:
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XfinityJorge
Official Employee
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3.1K Messages
10 hours ago
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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EG
Expert
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119.7K Messages
10 hours ago
@user_pz9u35 @XfinityJorge
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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