Visitor
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1 Message
iPhone unable to connect to network
Having the same issue as others on this forum. Just got the new xFi modem and the signal is much weaker than that of the previous modem. iPhone drops off when it’s more than 20 feet away from the modem and then won’t connect to the xPod. Says cannot connect to network. Have to go in and reset the iPhone network configuration every time I move from one end of the house to the other. Not acceptable.
XfinityChelseaB
Official Employee
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1.6K Messages
1 day ago
Hello @user_fxvhcr, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. We do also have a great troubleshooting pages that could help. Take a look here: Xfinity Internet and WiFi Connection Troubleshooting Or Internet Troubleshooting Tips and you can also always use the Xfinity app for troubleshooting as well!
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