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user_fxvhcr
1st Topic

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2 Messages

Tuesday, April 22nd, 2025 2:03 AM

iPhone unable to connect to network

Having the same issue as others on this forum. Just got the new xFi modem and the signal is much weaker than that of the previous modem. iPhone drops off when it’s more than 20 feet away from the modem and then won’t connect to the xPod. Says cannot connect to network. Have to go in and reset the iPhone network configuration every time I move from one end of the house to the other. Not acceptable. 

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1 day ago

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XfinityChelseaB

Official Employee

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1.7K Messages

22 days ago

Hello @user_fxvhcr, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. We do also have a great troubleshooting pages that could help. Take a look here: Xfinity Internet and WiFi Connection Troubleshooting Or Internet Troubleshooting Tips and you can also always use the Xfinity app for troubleshooting as well! 

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user_fxvhcr

Visitor

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2 Messages

Hi, Chelsea -

Thanks for responding but none of those resources help. We've tried everything. Certain devices move seamlessly between the XB8 modem and the xPod, others do not. My work laptop does just fine. A personal laptop, my iPhone 15 and my wife's work laptop all drop wifi and fail to pickup the xPod. If you clear the network settings, you can connect to the xPod, but then when you go back in range of the modem, the signal drops and you have to sign in again. Just tried to open a chat but now it's saying the only remedy is to send out a technician at our cost. That doesn't seem like the right option since we just paid to upgrade to xfi complete with the Xb8 modem and everything was working seamlessly with the old XB7.

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20 days ago

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XfinityDemitrius

Official Employee

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1.8K Messages

Thank you very much for the information @user_fxvhcr. With an In-Home Service Visit, there is a possibility of charges associated with the visit. If scheduling within 30 days of receiving new equipment, it would be considered a professional installation/technician recovery to have a site visit.

 

With the WiFi Boost Pods, the best connection point for a device may not always be the one that is closest to it. The WiFi Boost Pods communicate with each other and the gateway to monitor the number of devices connected in the home, their location, and type of WiFi connection (2.4 GHz/5 GHz) that each device needs. This helps ensure that your device is operating with the best signal and speed. 

With the Xfinity App, could you please visit the WiFi tab that is located at the bottom of the screen? Once within the WiFi Tab, you should see a Troubleshooting button. Please select Troubleshooting and perform a "test your whole home network" test to perform a few checks. This should provide you with the connectivity status of not only the WiFi Boost Pods, but your other connected devices within the home as well. Are the WiFi Boost Pods showing a great connection to the Xfinity xFi Gateway as well as your devices' connection to the network?

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20 days ago

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user_l7mwfj

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1 Message

Hi, thanks for the detailed response. We moved the boost pod and hardwired my wife’s laptop to it. I’ve been testing the WiFi and it it’s very unreliable. Sometimes it tests at over our expected speed and others it’s at only a small percentage of that. Will keep testing.

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17 days ago

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XfinityJoe

Official Employee

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776 Messages

Good morning, @user_l7mwfj, just checking in with you. How are your services working? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 days ago

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PneumaPilot

Visitor

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1 Message

3 days ago

The Xb8 is a terrible router. We’ve had years of great service with the 7, and now we get the same constantly dropping connection with the 8. I’m sitting here at 5:00 AM in the house with no one else up, nothing else using the network, and my iPhone can’t connect to it (“Could not connect to network”) despite full signal strength.  Technicians have been out twice (no one ever mentioned a cost - they better not charge me!), and have replaced the modem twice, and we still get the same lousy ‘service’.

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user_323c89

Contributor

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23 Messages

@PneumaPilot​ see my comment, and try it. It will most likely fix the issue. 

 Let me know whether it works for you.

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2 days ago

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user_323c89

Contributor

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23 Messages

2 days ago

First, and quite important, is it a Gen2 xFi Pod (2 Ethernet ports on the bottom)?

Next, the iPhones. They’re almost certainly connecting to the WiFi 6E (6GHz) network, which is only good for about 20ft from the XB8. 

So here’s what you need to do. 


Go into the Xfinity app, tap the WiFi tab at the bottom, then tap WiFi details. Tap Edit WiFi settings, then ensure that Security mode is set to WPA3-Personal-Transition. No other modes will work with any device capable of WiFi 6E (6GHz). Once you change that, power cycle the XB8 and the xFi Pod. While they’re restarting, on your iPhones, “forget” all networks related to your home WiFi network. After both the XB8 and the Pid are fully online, then join your WiFi network. 

Let me know whether that resolves the issue. 

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user_0u84m2

Visitor

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1 Message

1 day ago

iPhone 15 will not connect to new modem. Cannot get Wi-Fi in my house on my phone

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