Visitor
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1 Message
iPhone 16 Pro Max will not remain connected
My iPhone 16 Pro Max will not remain connected nor reconnect to Wi-Fi. Have spoken with numerous staff, recommended purchase of new Pod and it is still not remaining connected nor will reconnect. Unless this is resolved soon, I am ready to switch service and return the pod for refund.
XfinityEricB
Official Employee
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2.3K Messages
24 hours ago
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NoNoBadPuppy
Problem Solver
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689 Messages
22 hours ago
Go into the settings, and find "Random MAC address'. and disable it. It is supposed to make your device 'more secure', but it creates far more problems than it fixes. Make sure to restart your iPhone after making the change.
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user_323c89
Contributor
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73 Messages
18 hours ago
There have been several similar posts on here over the past few months. Find the one that has my response as the Accepted Answer. That should get everything sorted.
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EG
Expert
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111.4K Messages
15 hours ago
@user_r774k4
Here's one for reference: https://forums.xfinity.com/conversations/your-home-network/iphone-wont-automatically-reconnect-to-wifi-with-x-i-gateway/682e23be8b62963bf7e2b551?commentId=682eb1fe8b62963bf7ec542f
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