iPhone 16 Pro dropping WiFi Connections

I have XB8 gateway and xfi Pod. I can connect my iphone to my wifi network but after an hour or so, I lose connection. When I try to reconnect, I get the "unable to join" message. I then have to forget the network and reconnect and add my password. This happens multiple times per day.

This weekend I went to a friends house who also has xfinity XB8 but does not have the pods and never lost connection. Please help.

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EG

Expert

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112.8K Messages

3 months ago

First. Try going into the iPhone's WiFi / network settings and see if the "MAC Address Randomization" feature is enabled. If so, disable it and see.

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timcil

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5 Messages

It is set for fixed now. However, I have tried it in the Off and Rotating positions and still have the same issue.

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3 months ago

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user_323c89

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101 Messages

3 months ago

https://forums.xfinity.com/conversations/your-home-network/iphone-wont-automatically-reconnect-to-wifi-with-x-i-gateway/682e23be8b62963bf7e2b551?commentId=682eb1fe8b62963bf7ec542f

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timcil

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5 Messages

Thank you. I have tried to switch to WPA3 but that selection is greyed out and cannot make that change on the 2.4 GHz or 5 GHz and it is already set to WPA3 on the 6GHz. Since I have the xFi Pod, it only works with the 2.4GHz......

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3 months ago

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user_323c89

Contributor

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101 Messages

You have to change it in the Xfinity app, not the admin portal 10.0.0.1

it must be set to WPA3-Personal-Transition. You can only change all of them at once, since you have a Pod, the three bands are combined.

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3 months ago

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timcil

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5 Messages

I finally found it on the app. Thank you and I will give that a try!!

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3 months ago

T

timcil

Visitor

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5 Messages

3 months ago

It has been almost 24 hours and I am still connected. Thank you!!

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TGoose

Visitor

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1 Message

16 days ago

Hey everyone….we are having this same problem. I went in and adjusted the settings in my Xfinity app, but now my xFi Pod won’t connect to my network.

any tips?

thanks!!

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user_323c89

Contributor

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101 Messages

@TGoose

Try this:

https://www.reddit.com/r/Comcast_Xfinity/s/14YfJRlXnH

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15 days ago

XfinityMartyR

Official Employee

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2.5K Messages

TGoose Did you have any luck with @user_323c89's suggestion?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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14 days ago

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Your Home Network

timcil

iPhone 16 Pro dropping WiFi Connections

EG

timcil

user_323c89

timcil

user_323c89

timcil

timcil

TGoose

user_323c89

XfinityMartyR

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