Hey @user_730v8l, thanks for reaching out to Xfinity Support on our forums. Can you explain a bit more what is dropping? For example is it your internet or all your services etc. Also, have you done any troubleshooting?
This is an APP problem. I have done everything according your BOOK of questions reset ,uninstall app, install app etc. etc. When I’m watching tv with the Xfinity app [I don’t have a box] the internet will drop for a few second and come back, every half hour on the hour like clockwork. When I open up my laptop and start doing a search while the Xfinity app is on the internet drops completely and reboots, once it reboots it works fine. If i open Netflix, Disney ,etc the internet does not drop for a few second every half hour and if I do a search with my laptop everything is fine. If I go back to the Xfinity app from Netflix everything works ok when doing a search on my laptop but not the drop every half hour . So on power up going to Xfinity app directly is the problem. All firmware is updated on tv and router.
user_730v8l Let's take a look directly at your account, can you please send us a direct message with your full name and service address to get started?
To send a direct message:
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
XfinityNicolas
Official Employee
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1.1K Messages
1 year ago
Hey @user_730v8l, thanks for reaching out to Xfinity Support on our forums. Can you explain a bit more what is dropping? For example is it your internet or all your services etc. Also, have you done any troubleshooting?
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EG
Expert
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110.5K Messages
1 year ago
@user_730v8l @XfinityNicolas @XfinityEva
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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