Visitor

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1 Message

09/22/2026 11:10 PM

Internet

my home Internet keeps dropping my add-ons like my computer and my iPad

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Expert

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122.4K Messages

1 month ago

Official Employee

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886 Messages

1 month ago

Hello user_cjuodp, thank you for your post, we appreciate your time, and I am here to help.

Are there any devices that are staying connected? Do you have any devices connected to your modem by ethernet cable? Do you have an idea of how far away from your modem the devices that are not staying connected are from the modem, are there walls, or similar things in the way?

 

Expert

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122.4K Messages

30 days ago

@user_cjuodp 

Have you had a chance to see if any of those troubleshooting tips apply ?

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