Visitor
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1 Message
Internet
I’m losing connection about every 10 minutes. Painters in house today and might have done something to connection. I have tightened all connections. Keeps dropping.
Visitor
•
1 Message
I’m losing connection about every 10 minutes. Painters in house today and might have done something to connection. I have tightened all connections. Keeps dropping.
XfinityCliff
Official Employee
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626 Messages
2 hours ago
Thank you for reaching out on our Xfinity Community forums @user_eopg55!
I can certainly understand how frustrating it is to have your connection dropping every few minutes, especially while you have painters working in the home and are trying to determine whether something may have been disturbed.
Have you had an opportunity to use the Xfinity app to run a diagnostic on your service? The app can often identify signal, equipment, or connectivity issues and may be able to pinpoint whether anything is affecting the connection.
If you've already run the troubleshooting tools in the Xfinity app and are still experiencing frequent disconnects, please let us know. We'd be happy to take a closer look.
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