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1 Message
09/06/2026 1:01 PM
My service is off it's not working
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Expert
120.8K Messages
3 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
Official Employee
3.3K Messages
1 day ago
@user_nil16k
Were you able to find any outage info on that site or in the app ?
EG
Expert
•
120.8K Messages
3 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityJorge
Official Employee
•
3.3K Messages
1 day ago
0
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EG
Expert
•
120.8K Messages
1 day ago
@user_nil16k
Were you able to find any outage info on that site or in the app ?
0
0