Visitor

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1 Message

09/06/2026 1:01 PM

Internet

My service is off it's not working

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Selected Oldest First

Expert

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120.8K Messages

3 days ago

First. Check their site for official info on any possible local outages here;


https://www.xfinity.com/support/status 

https://www.xfinity.com/support/articles/check-service-outage 

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 

Official Employee

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3.3K Messages

1 day ago

 

user_nil16k Hi there! Thanks for using our Forums and for taking the time to contact us. We are happy to work with you if you are still having issus. Please let us know

 

Expert

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120.8K Messages

1 day ago

@user_nil16k 

Were you able to find any outage info on that site or in the app ?

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