user_8hktnu Good morning! I'm sorry to read that we are having trouble with the internet connection at your home. Thank you for trying to restart the modem. In a lot of situations that is the fix. I wish it were a simple reset for us now to get you back online. Are you still having trouble with accessing the internet at home? Can you tell me what lights are on, on the modem/gateway?
@EG thank you for sharing those troubleshooting tips. ❤️
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
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EG
Expert
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119.5K Messages
20 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityPaula
Official Employee
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2.2K Messages
19 days ago
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