user_pwvs5p Thank you for stopping in for help with your internet connection issues. @EG is right, as much as I would love to help, we do need a bit more information. Have you had a chance to run through the troubleshooting tips EG linked for you? If could you tell me what you were able to try/check?
EG
Expert
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116.7K Messages
25 days ago
Not much to go on there... First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityAmandaB
Official Employee
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3K Messages
23 days ago
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