Visitor
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2 Messages
Internet
Every single night we lose internet speed or internet altogether. In the daytime it is fine. We've had three technicians to the house to check everything out and they claim everything is good but we suffer from no internet every single night when either it's very cold or windy outside. I am at my wit's end with the AI chat asking me to reset my modem a thousand times. I do not believe it is inside my house but I am unsure what to do next. They replaced the cable inside, replace the splitter inside, replaced the line from the pole to my house, I reset my router 5 million times and we still don't have what we're paying for for speed. What are my next options because technician help inside is not working
XfinityJeff
Official Employee
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693 Messages
22 days ago
Greetings @user_0kqwui, and thank you for posting your issue to the Xfinity forums, I hope this message finds you well. As someone that uses the internet for work, as well as entertainment, I know how frustrating it can be to have issues with the connection, but luckily you have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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EG
Expert
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116.3K Messages
22 days ago
@user_0kqwui @XfinityJeff
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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