Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
Hello, @user_zl9kce! Thanks for taking the time to visit our Xfinity Community Forum, and for posting your Internet connectivity concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what our Digital Care Team can do to help! We're awesome to work with because we'll always do whatever we can to review and resolve issues quickly :) In addition to what our Expert shared earlier, have you recently reviewed these Connectivity Troubleshooting Tips? I find that to be a great place to start, but our team will also remain here to do some testing with you if necessary.
EG
Expert
•
109.9K Messages
3 months ago
Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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XfinitySara
Official Employee
•
1.6K Messages
3 months ago
Hello, @user_zl9kce! Thanks for taking the time to visit our Xfinity Community Forum, and for posting your Internet connectivity concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what our Digital Care Team can do to help! We're awesome to work with because we'll always do whatever we can to review and resolve issues quickly :) In addition to what our Expert shared earlier, have you recently reviewed these Connectivity Troubleshooting Tips? I find that to be a great place to start, but our team will also remain here to do some testing with you if necessary.
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0
EG
Expert
•
109.9K Messages
3 months ago
@user_zl9kce
Have you had a chance to try that test ?
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