Internet

Hi, I live in northwest louisiana and recently i’ve been having trouble with my internet, the problem is that I think my internet is being routed a different way then it use to be and is causing it to feel bad(lagging in games, buffering alot) and this didnt use to happen until about a week ago. When I try to play video games my ping is higher and the lowest ping i can get is to the east servers(virginia) when it use to be Dallas( Centeal servers)

. Why is this happening and is there a way to rout it back to dallas servers

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XfinityKei

Official Employee

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1.2K Messages

1 day ago

@user_0y69rg I'm sorry to hear you're having issues with your connection. Have you tried resetting your modem?

Can you tell me about the devices connected to your modem? Do you have a router, splitters, amplifiers etc connected?

Is the modem plugged into a power strip?

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user_0y69rg

8 Messages

Hi, yes i have tried resetting the modem. We dont have any router, amplifiers or anything connected just the modem and also the modem is plugged directly into the wall, no power strip. We have 2 sometimes 3 tvs, An Xbox Console, and a couple of cellphones connected to the modem but those we connected before we started having trouble so I dont know if those could be the issue.

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1 day ago

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XfinityJorge

Official Employee

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1.8K Messages

Thank you for verifying that for us, and for being proactive. We are happy to work together to try some remote troubleshooting steps to get this resolved. Please send us a DM with your full name and address to get started. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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1 day ago

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EG

Expert

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107.6K Messages

13 hours ago

@user_0y69rg @XfinityJorge

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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