Visitor
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1 Message
Internet
We had power outage on 8/24 due to significant storms. As usual I received txt msg from xfinity re: internet being down with estimated restoration time. Usually once power us restored internet wi/fi back up simultaneously. Well power was restored on 8/25 around 24 hrs after outage.
Modem/router came back up but shows as offline. The xfinity status center has the std storm/weather related outage blurb and estimated restoration timevof 8/26 @ 6 pm. It's now the morning of 8/27 & there's no estimated time of restoration and haven't rec'd any txt msgs. Very frustrating especially since neighbors with other ISP have service.
XfinityArmand
Official Employee
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2.1K Messages
2 years ago
Hello there @user_10be74! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum to voice your service concerns. We are so glad to hear from you and want to assist in any way that we can to ensure that your concerns are addressed. No worries! You have reached out to the right team, and we are going to get things straightened out for you. Please feel free to shoot us a private message with your full name and service address so that we can get started on this for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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