Visitor
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2 Messages
Internet usage some how doubled
I have highest amount of gigs before business level. Wich is 2TB I believe . Anyways sone how i rarely every get near tht range n every year 2 moths always seem to use the limit or go over the limit. And that is impossible unless your letting someone else into my connection or u cut my amount in half n say it's the same. But i sure do t use that amount of data . So some how this month n last or next month will say I am over or gonna go over. But never use that amount all year . So something must be going on either to charge me or to get me to buy more but it sure is not because of me using a 1Tb more than normal one or two months out of the year.
XfinityJorge
Official Employee
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1.7K Messages
16 days ago
Thank you so much for the post and for taking the time out of your day to contact us. It is our pleasure to work with you to see how we can see what is going on with your usage and to provide you with a resolution. To get started can you please send us a DM with your full name and address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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