Visitor
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3 Messages
Internet Throttling
sorry I’m advance for not speaking perfect tech speak. This is what my tech team is happening to my account.
Recently, Ive noticed my upload speeds have dropped from 2000+ to about 30 kbps.
I have to stream for work using vmix and I just replaced my router and bought a brand new computer. After 8 hours of testing my company determine that Xfinity is throttling my service.
How do you stop throttling? I’m on the unlimited plan?
NoNoBadPuppy
Problem Solver
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555 Messages
3 years ago
Xfinity does *NOT* throttle service. You have some other issue causing your problem. FWIW, it is common for third party IT to blame comcast, and vice-versa. It may be time to have comcast come and see if they can identify a problem. Please be aware that if the problem is in the feed to your home, comcast should not charge for the visit, but if it is a problem inside the home (splitters, hardware not compatible with service, device problems), you will be charged for the visit.
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EG
Expert
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110.3K Messages
3 years ago
@userjennzoey
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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