user_h7gog1's profile

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1 Message

09/06/2026 12:11 AM

Internet spiking and slow speed

Hi, I’m having ongoing issues with my internet connection. The speed is consistently slower than what I’m paying for, and my connection keeps experiencing frequent spikes and drops. This is making it difficult to use the internet reliably.

I’m paying for a specific internet speed, but I’m not receiving the speeds I’m supposed to be getting. Could you please check my connection and investigate what is causing the slow speeds and frequent spikes? I’d appreciate having this resolved as soon as possible.

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Expert

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120.7K Messages

2 days ago

Official Employee

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1.7K Messages

9 hours ago

Good evening user_h7gog1 I can certainly understand wanting to ensure you are getting the correct speeds. I will be happy to look into this for you. Are you experiencing issues on multiple devices, or just a specific device? What troubleshooting steps have you taken so far? Did you have a chance to check out the information @EG has provided?

 

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