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user_hxiw2q
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Conversationalist

13 Messages

Thursday, November 14th, 2024 3:22 PM

Internet Speed

I have the gig extra plan so I'm supposed to be getting 1200mbps, but I'm only getting 453mbps. I tested with a wired connection because the support articles I found before starting this message said not to test speeds over WiFi. I have the most updated modem and have tried new modem and cables that I got from an xfinity store yesterday, but I'm still having the issue. Can I get some help? I work from home and depend on fast speeds to allow me to do my job as adequately as possible. 

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Updated 

5 months ago

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XfinityBrianH

Official Employee

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1.3K Messages

5 months ago

 

user_hxiw2q Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_hxiw2q

13 Messages

I just sent the message :) 

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5 months ago

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user_vw2xe8

1 Message

5 months ago

How'd it go?  I have been getting 18 to 90 mbps on my 1.2 gig plan for 6 days now.  Had two technicians out and nobody seems to care or is able to fix it.  Ready to jump ship.

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XfinityJorge

Official Employee

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2.1K Messages

 

user_vw2xe8 Hi there! Thank you so much for using our Forums to contact our Xfinity Support Team. We see that you are having connection issues and we are happy to work with you to make sure we get you the speeds you are paying for. Can you send us a DM with your name and address to get started? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 
 

 

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5 months ago

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