Visitor
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4 Messages
internet speed much slower than advertised
I am paying for 1.2 Gbps speed but I am getting, at best, 10% of the advertised / paid for speed. I've double and triple check that my modem (Motorola MB861) and router (Motorola AC2600) that they are compatible with this speed. I've also updated the firmware. The latest speed test yielded the result of 61.67 down and 24.25 up. This is wireless speed. Wired speed will be less. This is ridiculously slower. Can someone help?
CCBrandon1
Problem Solver
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770 Messages
2 years ago
Hello. Thank you for reaching out for help with your connectivity and speeds. As someone who relies on a solid connection, I can understand the need to make sure you are getting the speeds you expect. These are way low for what you may be subscribed too, there could be an issue, with your 3rd party connection. I would suggest renting a Xfinity gateway, remove your router, and run some test with our equipment. You can also bypass your router, hardwire to your modem, and run a test, did the speeds improve? If the results do not improve then there could be a network issue.
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NoGoodNamesLeft4Me
Contributor
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72 Messages
2 years ago
You meant the Motorola MB8611, right? That's the same modem that I have. My router is a Linux system with dual Ethernet cards, so I can't say anything about your router. I am on the 800/20Mbps service, and I get slightly better download and upload speeds (with a wired connection).
Regarding your follow-up question about having only four ports on the router, my router only has one port for the WAN and one port for the LAN (inside the house). I feed the LAN port into an 8-port switch that feeds into various devices and other switches throughout my house. There's a minor speed penalty for each switch in the chain, but it's very minimal.
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Jlavaseur
Problem Solver
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948 Messages
2 years ago
Well for one that router has 4 gigabit ports, so your capped at 1000 Mbps, if you directly connect into the mb8611 and your device don't have a network card that supports over 1000 Mbps, again capped at 1000 Mbps, you have to reboot the mb8611 if you plug your device in to get it too work, that being said, when your device negotiates the link it will try to get the fastest, if it can't it will drop down and try, so on your router it would be 100 Mbps, since your getting under 100 Mbps i would check that first, i find almost all of the time its the Ethernet cord not fully seated in the socket, the sockets have lights on them, just a quick visual can potentially find your problem, a green light means full connection, amber light not so much, i live by some railroad tracks, just the vibrations from the train sometimes triggers this, the cord between the modem and router, router and device, you have to check them all... just a thought....
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Jlavaseur
Problem Solver
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948 Messages
2 years ago
@kcheng911 Exactly, I like to try the Free and easy remedies first….
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