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user_zmyeaz
1st Topic

2 Messages

Sunday, November 10th, 2024 8:08 PM

Internet Speed Issues

We are unable to use all of our devices as the internet speed is terrible. We have to take our phones off the WiFi if we are streaming something on the TV. We are supposedly paying for 800 Mbps, but I only see up to 400 on many internet speed tests. We should not be having these issues with the speed that we are supposedly pay for. Please help me increase our internet speed so we can use multiple devices on the network at once. If we can't get this figured out, I will have to switch to Verizon.

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23 days ago

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XfinityChelseaB

Official Employee

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1.3K Messages

2 months ago

Hello @user_zmyeaz, Thanks so much for taking a moment out of your day to leave a post on our community forum. We do have a great troubleshooting page that could help. Take a look here:
https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting Or https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0#M316652 and you can also always use the Xfinity app for troubleshooting as well! 

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user_zmyeaz

2 Messages

i tried all of these, but still having issues - are you able to send a technician out to fix these issues?  

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2 months ago

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XfinityFrank

Official Employee

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1.1K Messages

@user_zmyeaz, thanks for confirming you tried those steps. We can take a closer look to see if there is an issue with the signal or our equipment and determine if a tech visit would be necessary. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started. Thanks! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_uidxk9

1 Message

25 days ago

I am paying for 300mbps but receiving 100 or less. There is no way to reach to technical live agent

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XfinityRay

Official Employee

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2.4K Messages

Hi there, user_uidxk9! You are at the right place for assistance with your speed. We want that working great all the time and will get to the bottom of this!

What troubleshooting steps have you tried so far?

Are you seeing the 100 Mbps on WiFi or when wired?

Do you notice any difference if less devices are connected? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

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