Visitor
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1 Message
Internet speed incredibly slow [Edit]
Our internet plan is for 1.3 GB and the speed has slowed to less than 100 MB to my computer. We have reset the modem multiple times and Xfinity Assistant also reset it, but it is still not working correctly
EG
Expert
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114.7K Messages
1 month ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityRichard
Official Employee
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2.7K Messages
29 days ago
Hi there, @user_607aff ! Thank you so much for reaching out to our Digital Care Team. I completely understand how frustrating it is when your internet speed slows down especially when you’ve already taken all the right steps by resetting the modem and working with the Xfinity Assistant. Since it's been a few days since you last posted, are you still have trouble with your speed?-Richard
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EG
Expert
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114.7K Messages
29 days ago
@user_607aff
Did you have a chance to see if any of those tips apply?
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