Visitor
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1 Message
Internet speed from certain device regresses several times a week until gateway is rebooted
My issue is pretty much exactly as described in this post: https://forums.xfinity.com/conversations/your-home-network/how-often-do-you-have-to-restart-your-xfinity-gateway/65babafd56dae762b6880ba3.
Basically, several times a week my internet speed will be noticeably slower on my laptop only (speed < 25Mbps) and then I'll reboot my gateway and I'll be good (~50Mbps <= speed <= ~100Mbps) for usually anywhere from a day to a few days. Sometimes the speed regresses within hours. During the slow down periods I do notice that the "connection type" in GeForce NOW shows that I am connected to my gateway on the 2.4GHz band rather than 5GHz (and then once I reboot the gateway and reconnect I'm usually back on the 5.0GHz connection thereafter)... but I have no control over this as I only have the 1 home network, not distinct networks under "2.4" and "5.0" suffixed SSIDs.
XfinityChelseaB
Official Employee
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2K Messages
18 hours ago
Hello @user_4qeuf0, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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EG
Expert
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112.9K Messages
4 hours ago
@user_4qeuf0 @XfinityChelseaB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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