2 Messages
internet speed beyond slow
Hi,
Over the last few months, I have been having issues with my internet speed. I work from home and zoom is constantly telling me that my internet is unstable, dropping and or completely not working. I have been running the speed test every day and the attached is very common throughout the day. I have rebooted my computer, the router and unplugged and rebooted the modem multiple times. Sometime it may help for an hour or so and then it goes back to this. I am on the superfast plan and suppose to get up to 1.2 Gbps but am far from it. Who can I work with on this?
Thank you,
Ely
EG
Expert
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106K Messages
2 months ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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EG
Expert
•
106K Messages
2 months ago
It could be a problem with the connection to the system, or it could be intermittent traffic congestion. What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
Is this with a WiFi connection ?
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