Skip to main content
MrPandy's profile
MrPandy
Conversation Starter
Conversationalist
1st Reply

Frequent Visitor

 • 

18 Messages

Saturday, August 30th, 2025

Internet slows every single day at the same time

For the past week, I've noticed that my download speed drops to around 90 Mbps every day from the time I sign on around 10:00am until sometime after 6:00pm, when it jumps back to over 400 Mbps. I bought a new modem and new router, and restarted every piece of equipment in my home, but the problem persists. Since it happens every day at the same time, as if it was scheduled, I can't see how it would be a problem on my end. What can be done to solve this? Thanks.

Question

 • 

Updated 

1 hour ago

12

1

0

Oldest First
Selected Oldest First
XfinityPeterH

Official Employee

 • 

2.2K Messages

1 hour ago

 

MrPandy Let's pull your account up and take a look. Please send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

0

0

forum icon

New to the Community?

Start Here