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user_eda91d
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4 Messages

Saturday, October 30th, 2021 12:10 PM

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Internet slow. Tired of restarting router/modem to correct.

Ugh!  

What is wrong with Comcast?  Rhetorical..  

I have gigabit speed. At least once a week my speed drops to under 100 Mbps. And I'm forced to restart the modem. Once I've restarted the issue is resolved. 

Why, why, why? 

Question

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Updated 

4 years ago

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6

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EG

Expert

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110.5K Messages

4 years ago

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CCAshley1

Official Employee

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746 Messages

4 years ago

Hi @user_eda91d, thank you for reaching out to us on Xfinity forums. Sorry to hear about your internet concerns. We  understand the importance of a consistent fast connection. It may be time to swap your modem. How long have you had your modem? Do the speed drop around the same time each week?

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user_eda91d

Visitor

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4 Messages

@XfinityAshley 

I have Xfinity's newest White Xfi modem/router.

I

notice it mostly in the morning. I'll do a Google search or open email and it will take forever,, I then immediately do a speed test, I'll have a 800 Mbps - 1.2 Gbps connection to the Wi-Fi router and I'll get 120 Mbps or less when normally in get 600-800 Mbps.  Reboot and then speeds are normal. 

4 years ago

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CCSheila

Retired Employee

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1.1K Messages

Thank you for the additional details. Does this also happen while connected via ethernet cable? 

4 years ago

0

EG

Expert

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110.5K Messages

4 years ago

@user_eda91d 

Did any of those self troubleshooting tips apply ?

3

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user_eda91d

Visitor

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4 Messages

There wasn't any troubleshooting tips?? 

4 years ago

0

CCAshley1

Official Employee

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746 Messages

Hi, does your connection improve when connected via ethernet cable? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

EG

Expert

 • 

110.5K Messages

@user_eda91d

Click on the blue-colored link in my first post above. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

0

EG

Expert

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110.5K Messages

4 years ago

0

0

user_eda91d

Visitor

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4 Messages

4 years ago

I've looked at all the troubleshooting tips, none of them work or apply. 

To clarify, I have Xfinity newest modem/router TG4482A

This morning slow 106 Mbps down 17 Mbps up

Cycle power on the modem  644 Mbps down 40 Mbps up. 

1

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CCJodie

Problem Solver

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1.3K Messages

@user_eda91d Hi there, in that case, let's take a closer look at the area and the direct connections.

Please select the chat icon in the top right-hand corner. Then search for Xfinity Support. Please make sure to provide your full name and service address.

I no longer work for Comcast.

4 years ago

0

EG

Expert

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110.5K Messages

4 years ago

@user_eda91d @XfinityJodie 

Please post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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