Visitor
•
8 Messages
Internet slow down (seems like a common issue)
Saw another user with a similar issue. I've had no issues for the past few years running a NETGEAR Gateway C7000v2. Now my internet speeds dropping to 30mbps or less, and sometimes I lose internet all together. Just started happening in the last couple days.
Posting my Event Log and Cable connects...
Time |
Priority |
Description |
2022-7-16, 23:13:34 |
Warning (5) |
MDD message timeout;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 23:13:21 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 23:08:47 |
Warning (5) |
MDD message timeout;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 23:08:45 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 23:07:30 |
Warning (5) |
MDD message timeout;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 23:07:17 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 23:02:42 |
Warning (5) |
MDD message timeout;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 23:02:29 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 23:02:26 |
Warning (5) |
MDD message timeout;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 23:02:15 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 23:01:12 |
Warning (5) |
MDD message timeout;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 23:01:05 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 23:01:04 |
Warning (5) |
MDD message timeout;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 23:00:35 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 23:00:26 |
Warning (5) |
MDD message timeout;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 23:00:21 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 22:58:46 |
Warning (5) |
MDD message timeout;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 22:58:30 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 22:58:02 |
Warning (5) |
MDD message timeout;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 22:57:58 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 22:57:58 |
Warning (5) |
MDD message timeout;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 22:57:52 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 22:57:48 |
Warning (5) |
MDD message timeout;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 22:57:47 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 22:57:10 |
Warning (5) |
MDD message timeout;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 22:56:37 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 22:54:45 |
Warning (5) |
MDD message timeout;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 22:54:44 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 22:53:16 |
Warning (5) |
MDD message timeout;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 22:52:33 |
Critical (3) |
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 22:52:06 |
Warning (5) |
MDD message timeout;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 22:51:28 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 22:51:04 |
Critical (3) |
SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 22:50:43 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 22:50:35 |
Critical (3) |
No Ranging Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0; |
2022-7-16, 22:50:14 |
Notice (6) |
Honoring MDD; IP provisioning mode = IPv6 |
2022-7-16, 22:50:04 |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.0;CM-VER=3.0; |
2022-7-16, 22:50:03 |
Critical (3) |
No UCDs Received - Timeout;;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.0;CM-VER=3.0; |
2022-7-16, 22:49:53 |
Warning (5) |
Lost MDD Timeout;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.0;CM-VER=3.0; |
2022-7-16, 22:49:43 |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.0;CM-VER=3.0; |
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Downstream Bonded Channels |
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Upstream Bonded Channels |
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Accepted Solution
EG
Expert
•
110.3K Messages
3 years ago
The SNR is too low / out of spec on many of the downstream channels. Seems that there is some extraneous noise leaking into the line(s) somewhere. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.
In an effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1000 MHz, bi-directional, and no gold colored garbage from Radio Shack, Home Depot, Target, etc. Splitters should be swapped with known to be good / new ones to test.
Also check the coax cable for any damage such as cuts, nicks, kinks, sharp bends, etc.
If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two-way splitter connected directly off of the drop from the street / pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.
Good luck with it !
0
0
user_ed9708
Visitor
•
8 Messages
3 years ago
Okay thanks! I replaced the coax cable. I have no splitters, but there was a SVCS12 (in-line cable simulator?) between the coax cable and router. I also removed that. Seems to be perfect now.
0
0
EG
Expert
•
110.3K Messages
3 years ago
@user_ed9708
For curiosity. Please post back with what the signal stats look like now.
0
0
user_ed9708
Visitor
•
8 Messages
3 years ago
Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
Startup Procedure
Procedure
Status
Comment
Acquire Downstream Channel
567000000 Hz
Locked
Connectivity State
OK
Operational
Boot State
OK
Operational
Security
Enabled
BPI+
IP Provisioning Mode
Honor MDD
honorMdd(4)
Downstream Bonded Channels
Channel
Lock Status
Modulation
Channel ID
Frequency
Power
SNR
Correctables
Uncorrectables
1
Locked
QAM256
28
567000000 Hz
4.4 dBmV
41.8 dB
0
0
2
Locked
QAM256
21
525000000 Hz
4.5 dBmV
40.3 dB
0
0
3
Locked
QAM256
22
531000000 Hz
4.4 dBmV
40.6 dB
0
0
4
Locked
QAM256
23
537000000 Hz
4.2 dBmV
40.6 dB
0
0
5
Locked
QAM256
24
543000000 Hz
4.1 dBmV
41 dB
0
0
6
Locked
QAM256
25
549000000 Hz
4.1 dBmV
41.2 dB
0
0
7
Locked
QAM256
26
555000000 Hz
4.1 dBmV
41.5 dB
0
0
8
Locked
QAM256
27
561000000 Hz
4.2 dBmV
40.2 dB
0
0
9
Locked
QAM256
29
573000000 Hz
4.8 dBmV
41.7 dB
0
0
10
Locked
QAM256
30
579000000 Hz
5 dBmV
41.7 dB
0
0
11
Locked
QAM256
31
585000000 Hz
5 dBmV
41.5 dB
6
0
12
Locked
QAM256
32
591000000 Hz
5 dBmV
41.2 dB
0
0
13
Locked
QAM256
33
597000000 Hz
5 dBmV
41.1 dB
0
0
14
Locked
QAM256
34
603000000 Hz
4.9 dBmV
41 dB
0
0
15
Locked
QAM256
35
609000000 Hz
5 dBmV
41.2 dB
0
0
16
Locked
QAM256
36
615000000 Hz
5 dBmV
41.4 dB
0
0
17
Locked
QAM256
37
621000000 Hz
5 dBmV
42 dB
0
0
18
Locked
QAM256
38
627000000 Hz
5 dBmV
42.3 dB
0
0
19
Locked
QAM256
39
633000000 Hz
5 dBmV
42.5 dB
0
0
20
Locked
QAM256
40
639000000 Hz
5 dBmV
41.9 dB
0
0
21
Locked
QAM256
41
645000000 Hz
4.9 dBmV
42.5 dB
0
0
22
Locked
QAM256
42
651000000 Hz
4.9 dBmV
42 dB
0
0
23
Locked
QAM256
43
657000000 Hz
4.9 dBmV
42.5 dB
0
0
24
Locked
QAM256
44
663000000 Hz
4.9 dBmV
41.9 dB
0
0
Upstream Bonded Channels
Channel
Lock Status
US Channel Type
Channel ID
Symbol Rate
Frequency
Power
1
Locked
ATDMA
6
2560 Ksym/sec
10400000 Hz
41.8 dBmV
2
Locked
ATDMA
2
5120 Ksym/sec
29200000 Hz
42.7 dBmV
3
Locked
ATDMA
3
5120 Ksym/sec
22800000 Hz
42.4 dBmV
4
Locked
ATDMA
4
5120 Ksym/sec
16400000 Hz
42.1 dBmV
5
Locked
ATDMA
5
2560 Ksym/sec
40400000 Hz
44.4 dBmV
6
Locked
ATDMA
1
5120 Ksym/sec
35600000 Hz
42.9 dBmV
7
Not Locked
Unknown
0
0 Ksym/sec
0 Hz
0.0 dBmV
8
Not Locked
Unknown
0
0 Ksym/sec
0 Hz
0.0 dBmV
Time
Priority
Description
1970-1-1, 00:00:47
Notice (6)
Honoring MDD; IP provisioning mode = IPv6
1970-1-1, 00:00:41
Notice (6)
WiFi Interface [wl1] set to Channel 153 (Side-Band Channel:N/A) - Reason:INIT
1970-1-1, 00:00:41
Notice (6)
WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INIT
2022-7-17, 17:44:47
Critical (3)
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.0;CM-VER=3.0;
2022-7-17, 17:44:46
Critical (3)
SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.0;CM-VER=3.0;
2022-7-17, 17:44:40
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 17:44:38
Critical (3)
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 17:44:37
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 17:44:37
Critical (3)
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 17:44:35
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 17:44:35
Critical (3)
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 17:44:34
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 17:43:48
Critical (3)
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 17:43:42
Critical (3)
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 17:43:38
Critical (3)
SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 17:34:13
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 16:23:36
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
1970-1-1, 00:00:39
Critical (3)
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.0;CM-VER=3.0;
2022-7-17, 08:21:50
Critical (3)
SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 08:21:44
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 08:21:31
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 08:03:07
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 07:29:26
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 07:12:23
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 07:11:00
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 07:10:01
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 07:09:36
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 07:09:13
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 07:08:24
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 07:05:41
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 07:04:18
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 07:03:27
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 06:36:57
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 06:28:26
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 06:18:56
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 06:13:54
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 06:11:35
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 06:09:17
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 05:50:21
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
2022-7-17, 05:47:47
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.0;
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EG
Expert
•
110.3K Messages
3 years ago
Nice ! Thanks for posting back !
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