Xfinity Community Forum

New IOS Xfinity App does not show data usage

For years, I have used the Xfinity My Account App to view the current and past three months Data usage for my Internet service. Now, when opening the App, it says it's going away soon and to use the new Xfinity App. Unfortunately, trying to get data usage with this new App is totally broken. The opt

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That’s stupid if true, because I was able to view it for for at least a year with my own modem. So they’re actively taking away features and punishing people who prefer not to rent their equipment? Gosh I wish I had another option for internet.

New IOS Xfinity App does not show data usage

For years, I have used the Xfinity My Account App to view the current and past three months Data usage for my Internet service. Now, when opening the App, it says it's going away soon and to use the new Xfinity App. Unfortunately, trying to get data usage with this new App is totally broken. The opt

U

It sends us to the Xfinity Assistant, which is what it always did before. But the assistant would always tell us our data usage. Now it just goes in a circle as shown in the photo below. Every time I hit “Try again” I keep getting the same message.

New IOS Xfinity App does not show data usage

For years, I have used the Xfinity My Account App to view the current and past three months Data usage for my Internet service. Now, when opening the App, it says it's going away soon and to use the new Xfinity App. Unfortunately, trying to get data usage with this new App is totally broken. The opt

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New IOS Xfinity App does not show data usage

For years, I have used the Xfinity My Account App to view the current and past three months Data usage for my Internet service. Now, when opening the App, it says it's going away soon and to use the new Xfinity App. Unfortunately, trying to get data usage with this new App is totally broken. The opt

U

Agreed! So frustrating