Visitor
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4 Messages
Internet Settings Not an Option
I am trying to rename my wifi network. I have tried via the app, but the wifi screen doesnt include the ability to change settings. I have also tried via logging into modem as an admin. There, I can see the name and the detaiils bit it appears to be read only. This was previously not the case. Yesterday I installed a new modem and activated it.
Official Solution
XfinityAirelle
Official Employee
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2.7K Messages
23 days ago
@Gobirda Thanks for your time. We were able to work together to get your account refreshed and everything back into working order. In the event that you have future questions or concerns, please create a new post. We hope you have a great day and take care. Bye for now!
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XfinityMatthew
Official Employee
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319 Messages
24 days ago
Hello @Gobirda . Sorry to hear the app is giving you issues with changing the Wi-Fi network and password. When you did the activation did it not give you the option to set that up again? Is the new modem one of our gateways or your own purchased equipment?
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EG
Expert
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111.1K Messages
23 days ago
The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section.
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