Need more details..... First. Is this a new service install or an existing one / new move-in ? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
Hi @user_u64j0m, Thank you for visiting our official Xfinity Forums Community support page. We are more than happy to provide any assistance with our Xfinity Internet service. Could you please leave a comment with more detail pertaining to the issue at hand along with what troubleshooting steps you have already taken? Hope to hear from you soon.
EG
Expert
•
119.6K Messages
1 day ago
Need more details..... First. Is this a new service install or an existing one / new move-in ? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
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XfinityDemitrius
Official Employee
•
2.8K Messages
2 hours ago
Hi @user_u64j0m, Thank you for visiting our official Xfinity Forums Community support page. We are more than happy to provide any assistance with our Xfinity Internet service. Could you please leave a comment with more detail pertaining to the issue at hand along with what troubleshooting steps you have already taken? Hope to hear from you soon.
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