Visitor
•
1 Message
Internet set up
I am a new costumer and have never set up the box before I scan the code and it’s telling me to find a wire form the wall to connect to the box but I can’t seem to find it
Visitor
•
1 Message
I am a new costumer and have never set up the box before I scan the code and it’s telling me to find a wire form the wall to connect to the box but I can’t seem to find it
XfinityJeff
Official Employee
•
70 Messages
7 days ago
Hello @user_5psibj and welcome to Xfinity! We are so glad that you chose Xfinity for your service provider, and we can definitely help you with your activation questions. In the instructions for setup, the wire that it is referring to is the COAX cable connection. These types of connections will either be in the form of a wall plate that has a usually silver round part coming out about an inch from the wall plate that has a hole in the middle where a small needle would go, and then the outside is threaded for the cable to screw on, or in the form of a usually black cable coming from the wall or floor with a silver end and a small needle that would then go into the back of the box. Can you let me know if you see either of these things in your home?
0
0