Visitor
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1 Message
Internet Service
The Comcast customer service has always been disappointing but the internet service was reliable so the tradeoff was worthwhile. Key term there is 'was'. Now I find the internet service to be substandard at best. Slower speeds and frequent outages with no updates, information, or compensation. [Edited: "Solicitation - Polling"]
EG
Expert
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115.7K Messages
2 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityMarcus
Official Employee
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2.1K Messages
2 hours ago
user_ntie8f thank you for using the Xfinity Community Forums page to reach out regarding your internet service. I would be happy to change your opinion on both your connectivity and your experience working with us. Can you send over a direct message with your full name and complete service address to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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EG
Expert
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115.7K Messages
2 hours ago
@user_ntie8f
Did you have a chance to see if any of those tips apply ? Please respond right here in your topic on these public help forums. Thank you.
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