2 Messages
Internet range.
Hello I have the gigabit package for internet and ive been dealing with constant drops of internet and can't get connection literally one room away this has been happenin closento a year and i finally cant stand it. I know they say structures can cause issues but I can literally connect to my brothers and have the same quality and hes lives 3 houses over. I previously spoke with customer support probably a year ago due to not having proper speeds and they told me that there was an issue with the gateway on there end and I was supposed to talk to someone about about getting a new one. I have tried talking again to support but can't get to an actual person cause the assistant keeps telling me it's okay when its quite literally not. I'm sorry for the rant I just want to speak with someone who can help me. I have tried calling support multiple times with no help
XfinityMartyR
Official Employee
•
2K Messages
2 years ago
Hello, @user_5b8ee7! Thank you for reaching out to us over our Community Forums. I can totally understand the need for Wi-Fi coverage in the home, especially with so new devices now being used over Wi-Fi. If you haven't seen this Connection Troubleshooting article on our Forums, you should check it out.
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Also, take a look at these tips to help improve your Wi-Fi Connection in the home.
For optimal WiFi coverage and strength, ensure your gateway is:
*Placed in a central area of your home.
*Elevated (off the floor) and in an upright position.
*In an open space, free of obstructions.
*Using one WiFi Name and Password for your home network.
To minimize interference with your WiFi signal, place your gateway away from:
*Walls and furniture.
*Metal surfaces (including computer cases).
*Halogen/fluorescent lighting.
*Microwaves and refrigerators.
*TVs and computer monitors.
*Most cordless phones.
*Baby monitors.
*Large amounts of water (like aquariums and water heaters).
If you are still having issues, you can exchange the Xfinity Gateway at any local Xfinity Store, or Comcast Service. If that is not an option, please send us a direct message, and we can help.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_5b8ee7
2 Messages
2 years ago
My messages won't send in the private chat
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