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user_35bcb8
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Visitor

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4 Messages

Thursday, July 31st, 2025

Internet Problems

My internet is so unreliable! It stays down more than it stays connected! I have been through this once and they said it was my modem so they gave me a new modem! Still isn’t working correctly!! If this isn’t resolved soon I will be canceling Xfinity! 

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Updated 

3 months ago

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EG

Expert

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114.3K Messages

3 months ago

0

XfinityMartyR

Official Employee

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2.7K Messages

3 months ago

 

user_35bcb8 We appreciate you reaching out to us over our Community Forums. Did you have a chance to go through the steps outlined in the link @EG  provided?

 

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user_35bcb8

Visitor

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4 Messages

No I have not! I will do that now! 

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3 months ago

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XfinityEricB

Official Employee

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2.7K Messages

 

user_35bcb8 Let us know if it helps. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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