Internet Problems

My internet is so unreliable! It stays down more than it stays connected! I have been through this once and they said it was my modem so they gave me a new modem! Still isn’t working correctly!! If this isn’t resolved soon I will be canceling Xfinity!

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EG

Expert

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112.8K Messages

26 days ago

First. Please try starting here if you wish;

https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

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XfinityMartyR

Official Employee

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2.5K Messages

24 days ago

user_35bcb8 We appreciate you reaching out to us over our Community Forums. Did you have a chance to go through the steps outlined in the link @EG provided?

2

U

user_35bcb8

Visitor

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4 Messages

No I have not! I will do that now!

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24 days ago

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XfinityEricB

Official Employee

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2.5K Messages

user_35bcb8 Let us know if it helps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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24 days ago

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Your Home Network

user_35bcb8

Internet Problems

EG

XfinityMartyR

user_35bcb8

XfinityEricB

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