Regular Visitor
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3 Messages
Internet performance issues
I have 1G service, but my son and I have been having problems using our service for work from home for the past 3 weeks. I've been on multiple chats with your agents, phone calls, and a technician came out to our house. Still not resolved. Please help!
XfinityChelseaB
Official Employee
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2.3K Messages
2 years ago
Hello @Pars, Thanks so much for taking a moment out of your day to leave a post on our community forum. We would love to help and have received your DM and will continue to help you there.
In the future, we ask that you start all interactions by posting publicly first for the benefit of the entire community. Posting publicly also allows our knowledgeable Experts and other customers to provide you with possible solutions. Peer support accounts for approximately half of the marked Accepted Solutions in the Xfinity Forum. If needed, our team will then invite you to send us a direct message when personal information needs to be shared. Please remember, sending unsolicited DMs to our team or any other forum user does violate our Forum Guidelines and our Forum Acceptable Use Policies. We appreciate your continued adherence to those posted policies.
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