1 Message
Internet Outages
Dear Xfinity -
I have ever only had positive things to say about your service until today. While I understand there is scheduled maintenance TOMORROW, the entire afternoon TODAY has been sporadic with any internet service. How can I conduct business from my home office if service keeps cutting in and out? IF I had received notice that there would be outages today, I would not have complained. Please rectify this service issue and please be more proactive with updates/outages.
Thank you.
XfinityAirelle
Official Employee
•
2.2K Messages
19 days ago
Thank you for reaching out, and I’m really sorry for the unexpected service interruptions you experienced. I understand how important a reliable internet connection is, especially when working from a home office.
I can see how frustrating it must’ve been to deal with service issues without prior notice. It’s possible that prep work for the maintenance caused intermittent disruptions, though we should’ve done a better job keeping you informed.
I’ve noted your feedback about proactive updates and will pass it along to the appropriate team.
Are you still having service issues?
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