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billb629
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10/24/2024 10:51 PM

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internet outages

This is ridiculous!!  What is happening with the Internet?  For the last 3 weeks my connection drops two or three times a day.  I received a new Modem and it's still doing it.

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2 years ago

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billb629

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9 Messages

2 years ago

I just made the same post.   Then to make matters worse, I received a text message stating I needed to schedule a Tech.  I did that, and they were a no show.  I called, and the Customer Service Rep basically told me if I didn't set my account up on Auto Pay it would cost $100 to get a Tech.  At this point, I'm ticked.  Tech came out installed new modem, and still same issue.  Apparently they don't care that Customers are continuing to have this issues.

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XfinityPeterH

Official Employee

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3.1K Messages

 

billb629 Thanks for your comment. In the future should you need help please make sure to start a new public post for help. I know you stated that you did but I am not able to find your post. That being said our team is still happy to help you. One thing I did want to address publicly is that you setting up auto pay has nothing to do with a tech fee or not. The two are not related. I know if I were told I was getting charged, a tech didn't show up and then given wrong information I would be really upset too. Please feel free to send us your full name and complete address in a direct message so we can help you:

Here is a great step by step process on how to send us a direct message. 


  Click "Sign In" if necessary


 Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging


 Click the "New message" (pencil and paper) icon


 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 An "Xfinity Support" graphic replaces the "To:" line


Type your message in the text area near the bottom of the window


 • Press Enter to send it


Check out for example on how to send us a Direct Message:  https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e 

 

(edited)

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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