U

Visitor

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1 Message

Wed, Aug 4, 2021 10:02 PM

Internet outages few times daily

Hi, we have been having intermittent outages few times a day almost every day. Either I have to do the power cycle of the modem or sometimes it comes back in its own. It is affecting us a lot. Please help rectify it.

Responses

EG

Expert

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89.2K Messages

2 m ago

Is this with a WiFi connection ? If so, for a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?


With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before proceeding any further. 

Official Employee

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364 Messages

2 m ago

Hey there, @user_2fd334, thanks for reaching out through Xfinity Forums regarding your connection issues. I see you are new to the forums platform and we want to welcome you to the community! We would be happy to help with troubleshooting your services to get these issues resolved!

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

EG

Expert

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89.2K Messages

@XfinityJeniece

Why does this have to go private at this point ? They haven't even returned to answer my question yet......

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
EG

Expert

 • 

89.2K Messages

2 m ago

@user_2fd334 

Please post the info that I requested here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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