Visitor
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1 Message
Internet outages few times daily
Hi, we have been having intermittent outages few times a day almost every day. Either I have to do the power cycle of the modem or sometimes it comes back in its own. It is affecting us a lot. Please help rectify it.
Responses
EG
Expert
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89.2K Messages
2 m ago
Is this with a WiFi connection ? If so, for a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before proceeding any further.
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XfinityJeniece
Official Employee
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364 Messages
2 m ago
Hey there, @user_2fd334, thanks for reaching out through Xfinity Forums regarding your connection issues. I see you are new to the forums platform and we want to welcome you to the community! We would be happy to help with troubleshooting your services to get these issues resolved!
Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page.
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EG
Expert
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89.2K Messages
2 m ago
@user_2fd334
Please post the info that I requested here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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