Visitor
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1 Message
Internet outage
My internet drops everyday. It may not be long but it interrupts my daily life and work. On top of it dropping it is slow and laggy. With no way to get in contact with any real customer service, is there a way for this to get resolved before I switch providers.
EG
Expert
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112.9K Messages
19 days ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityDemitrius
Official Employee
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2.1K Messages
17 days ago
Hey @user_tkpdlg, Thank you for visiting our official Xfinity Forums Community support page. Have you had the chance to visit our 'Tips for troubleshooting your Xfinity Internet connection' knowledge base? This page will help provide steps on how to view the signal levels and see if anything it out of specification which may cause issues. Can you view and post your signal levels so we can help review with you? Hope to hear from you soon.
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EG
Expert
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112.9K Messages
17 days ago
Were you able to find any outage info on that site or in the app ?
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