Hey @user_v3js2a, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity services. I would be more than happy to offer my assistance looking into this further for you.
Are you still experiencing issues? If so, you can quickly and easily view the status of the services using our amazing Xfinity App. You can check the status of the services, cable modem, and more.
If there is no service interruption, our Xfinity Assistance can perform a few tests and determine if an In-Home Service Visit is needed to resolve the service concerns.
You can visit our Xfinity Assistance with the Xfinity App as well as the web portal at https://www.xfinity.com/xfinityassistant/. Can you please give these a try and let us know if you are able to discover the issue and if a technician was scheduled? We hope to hear from you soon.
XfinityDemitrius
Official Employee
•
1.4K Messages
1 month ago
Hey @user_v3js2a, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity services. I would be more than happy to offer my assistance looking into this further for you.
Are you still experiencing issues? If so, you can quickly and easily view the status of the services using our amazing Xfinity App. You can check the status of the services, cable modem, and more.
If there is no service interruption, our Xfinity Assistance can perform a few tests and determine if an In-Home Service Visit is needed to resolve the service concerns.
You can visit our Xfinity Assistance with the Xfinity App as well as the web portal at https://www.xfinity.com/xfinityassistant/. Can you please give these a try and let us know if you are able to discover the issue and if a technician was scheduled? We hope to hear from you soon.
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