Visitor
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1 Message
Internet only working in one location
Our router is plugged into the coaxial wall outlet in the living room but when I rearranged the living & moved the router to another location within the same room only a few feet away & ran a longer coaxial cable to it with a splitter for the router & cable box the router no longer works. I’ve exhausted, I believe, all avenues for troubleshooting & still nothing. (P.S. I use to work for Frontier Communications as a tech support.) And the only way for me to get the Internet working again is to plug it directly into the wall outlet. I don’t quite get what the heck is going on. It should work. The only difference is I’m running a longer coaxial cable.
EG
Expert
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111.1K Messages
2 days ago
It sounds like the incoming signal may already be on the weak side. and the splitter is weakening the signal too much for the modem to be able to function.
What do the signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
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