Hello and welcome to Comcast @user_smvzqh. Thank you so much for reaching out to us via our Forums page. I am sorry to hear you are having issues with your Internet service. You are in the right place and I am happy to assist you today. When your internet goes out, do you see your modem power light off, flashing, or solid on?
EG
Expert
•
107.8K Messages
1 year ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
0
0
XfinityRoberto
Official Employee
•
1.5K Messages
1 year ago
Hello and welcome to Comcast @user_smvzqh. Thank you so much for reaching out to us via our Forums page. I am sorry to hear you are having issues with your Internet service. You are in the right place and I am happy to assist you today. When your internet goes out, do you see your modem power light off, flashing, or solid on?
0
0
EG
Expert
•
107.8K Messages
1 year ago
@user_smvzqh
Have you had a chance to see if any of those tips at that link apply ?
0
0