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Monday, September 9th, 2024 2:16 AM

Internet not stable

Hi,

I just joined Xfinity for half a month, and the experience has not been so good. The internet package for me is 300 Mbps and I used wired internet for my laptop. However, when I am playing online games like League of Legends, there are two or three times the internet jumps from 40ms to almost 400ms which ruined my game experience. 

Could somebody give me some advice to fix this? 

Expert

 • 

107.2K Messages

3 months ago

Official Employee

 • 

892 Messages

2 months ago

 

flynnding Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

Expert

 • 

107.2K Messages

2 months ago

Did you have a chance to see if any of those tips apply? Please respond right here in your topic on these public help forums. Thank you.

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