Internet not connecting

Hey there, @user_y1gbds, thanks for reaching out through Xfinity Forums regarding your internet. I would be happy to check on your connection at your new address. Can you please send me a direct message with your full name and your full address? 

How to Send Us a Direct Message:

1. Click “Sign In” if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:” line, type “Xfinity Support.”
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:” line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

@user_y1gbds 

Is / are the light / lights on the modem lit steadily or are they blinking ?

@user_y1gbds 

On new service installations / new move-in, the other end of the line has probably been disconnected from the Comcast feed. It's quite typical. You likely need a tech out to reconnect your premises to the active Comcast feed at the main splitter for the building / premises. If it's a multiple dwelling you can try to get the owner / manager / maintenance person to do it.  Good luck ! And please post back here with how things turn out.