Visitor
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1 Message
Internet not connected
I keep getting a signal on my phone saying Internet connection failed or Internet not connected. I’ve turned on and off the box, but it didn’t seem to help.
Visitor
•
1 Message
I keep getting a signal on my phone saying Internet connection failed or Internet not connected. I’ve turned on and off the box, but it didn’t seem to help.
XfinityDemitrius
Official Employee
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2.8K Messages
2 hours ago
Hey @user_b2ryjg. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in getting your cellular device connected to the WiFi network. We would need to gather some additional information which will help with the troubleshooting process.
Are you attempting to connect to your home personal WiFi network or WiFi Hotspot? Do you have other devices that are able to successfully connect to the WiFi network and Internet? We hope to hear from you soon.
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