1 Message
Internet latency, download and upload speed are fluctuating so badly I can’t access anything.
I pay for the 1GB speed internet pack. I’ve ran the basic troubleshooting for the network like restarting, resettting the network but I still have highly fluctuating latency, low download speeds that dip down to 11mbps and upload speeds less than 1mbps
what could be the next course of action here?
EG
Expert
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105.9K Messages
9 days ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityDilary
Official Employee
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1.7K Messages
8 days ago
Thanks for posting on our Community Forums, Cashg352. I'm sorry to hear about the internet issues you have been experiencing. I know it can be frustrating, and I understand the need to have reliable services throughout the day. I'd be happy to help troubleshoot your concerns. Are you experiencing the issue while connected hardwired or through Wi-Fi? Is this happening across all of your devices? What kind of modem setup do you have? Are you renting the equipment with us?
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EG
Expert
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105.9K Messages
7 days ago
@Cashg352
Have you had a chance to see if any of those tips apply ?
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