Regular Visitor
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5 Messages
Internet keeps dropping
Our Internet keeps dropping. We have tried new modem and restarting tons of times. We did manage to get a real person on Tech chat once and he installed new firmware. That worked for about an hour. Whenever I get to the point of scheduling an appointment via chat or phone, I get “Something went wrong. Please try again.” So I do but it keeps saying Try again. I cannot believe I am paying $132 a month for this! What do I do?
EG
Expert
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111.3K Messages
1 month ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityEmilyB
Official Employee
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2.1K Messages
1 month ago
@DebR220 Thank you for posting on our community forum so we can troubleshoot your internet connection until we reach a resolution, and thank you @EG for jumping in with those helpful troubleshooting tips :). I really appreciate you using the Xfinity app to check your network health before reaching out. It is such a handy tool to have at your disposal!
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and help.
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EG
Expert
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111.3K Messages
1 month ago
@DebR220
Have you had a chance to see if any of those troubleshooting tips apply ? Please reply right here in your topic on these public help forums. Thank you.
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